Shipping policy

At Crown & Ember, Ltd. Co. each order is carefully prepared and packaged to ensure your products arrive in perfect condition.

Processing Time

All orders are processed within 2–4 business days. During high-demand periods, please allow an additional 1–2 days for processing. You will receive a confirmation email once your order has shipped, along with tracking information.

Shipping Rates & Delivery

Shipping rates are calculated at checkout based on your location and the weight of your order. We currently ship within the United States, with standard delivery typically arriving in 3–7 business days. 

Order Tracking

Once your order ships, you’ll receive a tracking number via email. Please allow up to 24 hours for tracking updates to appear after your shipment has been processed.

Shipping Damage or Issues

We take great care in packaging our products, but if your order arrives damaged or incorrect, please contact us within 7 days of delivery at [your email address] with your order number and photos of the issue. We’ll make it right as quickly as possible.

International Orders 

Currently, we ship within the U.S. only. International shipping will be available soon. Please subscribe to our newsletter for updates.

Lost or Stolen Packages

Crown & Ember is not responsible for packages marked as delivered by the carrier, even if they are not received. Please get in touch with the shipping provider directly for assistance if this issue arises.